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When Did You Stop Believing In Your Business?Monday 06/18/2012
DwayneDwayne Briscoe / Bookkeeping-Results, LLC
Owner / QuickBook Pro Advisor

888-692-2083 / 713-898-1648
When Did You Stop Believing In Your Business?How Attitude Affects Your Bottom Line


Do you dread getting up in the morning and wondering why you just don’t close up your business?


Do you stay in your office all of the time and not care to interact with your customers or employees?


Do people avoid you at all costs while you’re at work?



It’s amazing how people don’t realize that their entire well being and outward appearance affects not only just you, but also your employees and customers.  Just like yawning, when you start giving off bad impressions to others, it becomes contagious and it can spread like wildfire.  You can’t forget that you were the person who started your business, who believed in the importance of your product and/or service, but maybe things aren’t going as well as you expected them to or you keep getting riled up by clients/customers who just don’t get what you’re trying to accomplish.  You may have an employee or two that just makes your life miserable and you feel helpless.  Well EVERYTHING you do, and I mean EVERYTHING, affects your financial standing with your business, from the moment you hit that door going in, to the time you leave for the day.  How does this translate into a poor business performance?


Take the customer/client who gets under your skin on a constant basis, bad mouths you to everyone they see, yet you try your best to please them at every turn.  Guess what – you can’t make everyone happy.  If it takes suggesting to that customer that they are better off somewhere else then so be it.   As laughter is considered infectious, so is a bad attitude.  You can make up that sale and many more by surrounding yourself by more positive people instead of those who enjoy demeaning others.


When it comes to employees with a bad attitude that you may consider dreading or worse actually fear, how do you think that translates into customer service?  Everyone has a bad day once in a while, but those who have constant bad days need to realize that your place of business may not be the best “fit” for them.  Going back to the client/customer scenario, this is a perfect example of how to let go of someone you don’t want to quit costing you sales.  Not everyone works well together – it’s human nature.  When it’s costing you money and you let others control that aspect, you need to stand up and realize your company’s value is more of a priority than a bad employee.


When you see those lists of “best place to work” and wonder how come those people are so happy, physically take the time out and go experience it yourself and ask questions of those employees.  If a company has a good and positive attitude from the moment a customer enters to the time they actually leave, people will often not only shop longer but also spend more money.  A positive attitude is the key to any person’s success, whether it’s personally or in a business setting.  If you need a break from work due to burnout, then take a weekend away or a week or two if it’s possible.  When you stop believing in what you’re doing, why should anyone else?



About Our Show Advisor: Dwayne Briscoe is the founder and owner of Bookkeeping-Results, LLC.   Dwayne began his company in January 2007, based on the foundation to educate small business owners and bookkeepers who use QuickBooks®.  Working as a full-charge bookkeeper and trainer in a variety of industries for over 15+ years, he is a certified Pro Advisor with 5 certifications, including Enterprise Solutions and Point of Sale.  He is also an instructor at Brazosport College in Lake Jackson, where he teaches basic accounting, QuickBooks®, and basic payroll, along with hosting his own private classes.


Bookkeeping-Results, LLC has focused more on quality and not quantity for their clients, by paying attention to the details.  Through regular continuing education participation, as well as exploring additional ways of “thinking outside of the box” to help expand people’s knowledge of their own financial well being, it’s important to focus on not only saving the client money but also making the client money.

Previously broadcast from:
SKL @ 11/07/2011 - 01/03/2014
CBS Radio's Talk 650 10/12/2009 - 07/01/2011
CNN 650 Radio News 11/08/2006 - 10/08/2009
KSEV AM700 04/04/2005 - 10/30/2006

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